Our 60-Day Money-Back Guarantee
We stand behind Gelatine Sculpt with a 60-day money-back guarantee. If you are not completely satisfied with your purchase, we will refund the price you paid for the product, subject to the conditions below.
Eligibility
To qualify for a refund:
- You must initiate your refund request within 60 days from the date of purchase
- You must have used the product for at least 30 days before requesting a refund (we want you to give the formula a fair trial)
- You must return all bottles — including empty ones — to our return address
- You must include your order number with the returned package
How To Request A Refund
- Email our support team at contact@customercs.com with your order number and the reason for your refund request.
- Wait for return authorization. We'll reply within 1 business day with a Return Merchandise Authorization (RMA) and the return shipping address.
- Ship the bottles back at your own expense. We recommend using a tracked shipping service so you have proof of delivery.
- Receive your refund. Once we receive your returned bottles, refunds are processed within 5–10 business days to your original payment method. Your bank may take additional time to display the credit.
What Is Refunded
We refund the price you paid for Gelatine Sculpt bottles. Shipping costs paid at the time of purchase are non-refundable. Return shipping is the customer's responsibility.
Damaged Or Defective Products
If your order arrives damaged or defective, contact us within 7 days of delivery at contact@customercs.com with photos. We will replace damaged items at no additional cost.
Lost Packages
If your tracking shows "Delivered" but you have not received your package, please first check with neighbors and your local carrier facility. If the package cannot be located after 5 business days, contact us and we will work with the carrier to investigate.
Cancellations
Orders are processed quickly. If you need to cancel, contact us immediately at contact@customercs.com. If your order has not yet shipped, we will cancel and refund in full. If it has shipped, the standard refund process applies.
Subscription Orders
Gelatine Sculpt does not currently offer auto-shipping subscriptions. Each order is a one-time purchase. You will not be charged for additional bottles unless you place a new order.
Bonus Materials
Digital bonus materials (eBooks, guides) included with 3-bottle and 6-bottle orders are delivered by email immediately after purchase. These are yours to keep even if you request a refund.
Contact
For all refund inquiries, contact our customer support team:
- Email: contact@customercs.com
- Phone: +1 (323) 872-9681
- Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time