Shipping Options & Cost
We ship Gelatine Sculpt from our fulfillment partner in the United States using standard ground carriers (USPS, UPS, or FedEx, depending on destination).
- 2-Bottle Orders: Standard shipping fees apply at checkout
- 3-Bottle Orders: FREE U.S. shipping
- 6-Bottle Orders: FREE U.S. shipping
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.
Delivery Times
Estimated delivery within the continental United States is 5–7 business days from the date of shipment. Delivery to Alaska, Hawaii, and U.S. territories may take 7–10 business days. Delivery times are estimates and not guaranteed.
Order Tracking
You will receive a shipment confirmation email with tracking information once your order ships. Tracking allows you to monitor your package's progress through delivery.
International Shipping
At this time, Gelatine Sculpt ships primarily within the United States. International shipping availability and rates vary by destination. If international shipping is available to your country, it will be displayed at checkout. International customers are responsible for any applicable customs duties, taxes, and import fees.
Address Accuracy
Please carefully review your shipping address before placing an order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error in your address, contact us immediately at contact@customercs.com — we may be able to update it before the order ships.
Failed Deliveries & Returns
If a package is returned to us due to incorrect address, refused delivery, or unclaimed status, we will contact you to arrange reshipment. Reshipping fees may apply.
Damaged Packages
If your package arrives damaged, please photograph the damage immediately and email contact@customercs.com within 7 days of delivery. We will arrange replacement at no additional cost.
Lost Packages
If tracking shows "Delivered" but you have not received your package, please check with neighbors and your local carrier facility first. If the package cannot be located after 5 business days, contact us and we will work with the carrier to investigate.
Holiday Shipping
During peak holiday periods (November–December), please allow additional processing and delivery time. We recommend placing orders at least 2 weeks before any required delivery date during the holiday season.
Contact
For all shipping inquiries, contact contact@customercs.com or +1 (323) 872-9681.